Contact Us

Virtual Branch

Enjoy the same level of service you receive at a branch from the convenience of your mobile device or computer. Whether you need to open an account, apply for a loan, get an insurance quote on your home or auto, or simply ask a question, we have you covered.

Click on the “We’re here to help!” button in the bottom right corner of any page on our website or eBranch!

Virtual Branch Hours

Monday-Friday: 9am to 5:30pm
Saturday: 10am – 2pm
Sunday: Closed

*Virtual branch services are based on representative availability.

Call Us

Member Support

(800) 727-9961

Monday-Friday: 9am-5:30pm
Saturday: 10am-2pm

Mortgage Department

Call (208) 535-2833
Text (208) 516-2317

Monday-Friday: 7:30am-8pm
Saturday: 9am-5pm

Card Services

Lost/Stolen Card (866) 513-4210
Card Fraud (800) 654-7728
Card Activation (866) 985-2273

Message Us

Message Member Services
Message Mortgage Department

*Please do not send confidential information such as account number, date of birth and social security number via mail or email, as this is not 100% secure. Confidential information may be securely sent through the secure message feature in eBranch.

Visit Us

View Branch Locations

Headquarters Physical Address

865 S Woodruff Ave.
Idaho Falls, ID 83401

Mailing Address

PO Box 1865
Idaho Falls, ID 83403