Contact Us

Virtual Branch

Enjoy the same level of service you receive at a branch from the convenience of your mobile device or computer. Whether you need to open an account, apply for a loan, get an insurance quote on your home or auto, or simply ask a question, we have you covered.

Click on the “We’re here to help!” button in the bottom right corner of any page on our website or eBranch!

click here to begin
We’re here to help!

Virtual Branch Hours

Monday-Friday: 9am to 5:30pm
Saturday: 10am – 2pm
Sunday: Closed

*Virtual branch services are based on representative availability.

Call Us

Member Support

(800) 727-9961

Monday-Friday: 9am-5:30pm
Saturday: 10am-2pm

Mortgage Department

Call (208) 535-2833
Text (208) 516-2317

Monday-Friday: 7:30am-8pm
Saturday: 9am-5pm

Card Services

Lost/Stolen Card (866) 513-4210
Card Fraud (800) 654-7728
Card Activation (866) 985-2273

Message Us

Message Member Services
Message Mortgage Department

*Please do not send confidential information such as account number, date of birth and social security number via mail or email, as this is not 100% secure. Confidential information may be securely sent through the secure message feature in eBranch.

Visit Us

View Branch Locations

Headquarters Physical Address

865 S Woodruff Ave.
Idaho Falls, ID 83401

Mailing Address

PO Box 1865
Idaho Falls, ID 83403