Most Frequently Asked Questions
The Alerts and Control Preference screen allows you to set your preferences for alert delivery—turn the alerts on or off, and see the phone number and e-mail address alert notifications are delivered to. Keep in mind, the phone number and e-mail address are pulled directly from your alert settings in Online Banking. If you haven’t entered a phone number, you won’t be able to receive text alerts until you enroll in Text Banking.
This FREE service allows you complete versatility and control over your debit card transactions. Turn your card on and off, block certain types of merchants, certain types of transactions, and even set a spending limit. It’s up to you! You’ll also be able to set alerts, so you stay in the know when it comes to your money.
Sign into your Online Banking or Mobile Banking account. Click “Debit Card Controls” and accept the Terms and Conditions. If you do not have an Online or Mobile Banking account set up, you’ll need to do that before enabling Debit Card Controls. Give us a call at 1-800-727-9961 to get started. To receive alerts through SMS text messaging*, you’ll need to enroll in Text Banking if you haven’t already. You can do that anytime in your Online Banking account. *Message and Data rates may apply.
No, this service absolutely free! Please note that if you choose to receive text alerts through Debit Card Controls, your carrier’s messaging and data rates may apply.
Click “Card Controls” in your Online Banking menu to access your card controls.
Click “More” then click “Debit Card Controls” in your Mobile Banking menu to access your card controls.
You must register for Online Banking or Mobile Banking to use Debit Card Controls. Give us a call at 1-800-727-9961 to get started. It’s easy!
On the main Card Alerts and Controls screen, each card you have will be listed alongside a toggling status.
Options may be unavailable based on your settings in Online Banking. You must be opted in to Text Banking and have push notifications enabled to use all the debit control alert options. Adjust your alert settings in your Online Banking account. If you need assistance turning these features on, give us a call at 1-800-727-9961.
All ONE-TIME TRANSACTIONS are blocked when you set a card to OFF. However, any recurring payments will continue to process normally.
Simply tap the toggling status to change it. Your selections instantly take effect, putting you in control of your money.
It’s up to you! You can set up alerts for every transaction, for preferred transactions only, or just for a blocked transaction attempt. In the Alert and Control Preferences screen, use the dropdown to set your preference. (We haven’t seen this work yet–this may change.)
Yes! Using the Merchant Type tab within the Alert and Control Preferences window, you can set blocks for specific spending categories such as “Restaurants”, “Travel”, and even “Age Restricted”.
Yes, if you have your Send Alerts setting set to Preferred Transactions, you’ll be able to block and unblock specific merchants or types of transactions. (Note: blocking a merchant or type of transaction will prevent you from toggling the corresponding alerts.)
Yes! In the Alert and Control Preferences window, in the Spend Limits tab, you can toggle the block on and off and set your own customized limit. All transactions outside of the set threshold will be blocked.